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General Terms and Conditions (CGV / AGB)

Effective Date: October 20, 2026

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1. Scope and Application

These General Terms and Conditions ("CGV/AGB") govern all business relations, product inquiries, catalog requests, and sales contracts concluded between SM Essences (hereinafter referred to as the "Seller") and our clients, whether acting as businesses (B2B) or private consumers (B2C).

By requesting a catalog, communicating for an order, or purchasing products via our platform, you accept these Terms and Conditions in full.

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2. Company & Legal Information

  • Business Name / Entity: SM Essences

  • Address: 1255 Veyrier, Switzerland

  • Contact Email: info@sm-essences.ch

  • UID (Commercial Identification / VAT Number): CHE-351.607.616

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3. Product Offerings & Ordering Workflow

  • Catalog-Based Model: Our website presents an overview of our product range (cosmetics, essential oils, natural sponges, incense, and imported jewelry). Orders and purchases are typically handled via direct inquiry, catalog review, and manual order confirmation rather than an instant automated webshop checkout.

  • Product Variations: Natural materials (such as sponges or gemstones in jewelry) and handmade items may exhibit slight variations in color, texture, or shape compared to digital photographs. These variations do not constitute defects.

  • Safety & Usage Disclaimer: Essential oils, cosmetics, and incense must be used strictly in accordance with their intended guidelines. Essential oils and cosmetics are generally for external use. The Seller assumes no liability for allergic reactions or misuse.

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4. Prices and Payment Terms

  • Currency: All prices are indicated in Swiss Francs (CHF).

  • Taxes: Prices include applicable Swiss statutory value-added tax (VAT) unless explicitly stated otherwise for wholesale/B2B contracts.

  • Payment Methods: Payments are executed via agreed-upon methods (such as bank transfer, TWINT, or secure digital invoicing). Goods remain the property of SM Essences until full payment has been received.

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5. Shipping, Delivery, and Import Regulations

  • Dispatch: Orders are processed from our location in Veyrier, Switzerland, and shipped via Swiss Post or authorized courier partners.

  • International Orders & Customs: For orders shipped outside Switzerland, the client is solely responsible for complying with local import laws, customs clearances, and any applicable local duties or taxes.

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6. Returns, Cancellations, and Claims

  • B2B Clients: Commercial clients must inspect products immediately upon receipt and report any transport damage or material defects in writing within 5 business days.

  • B2C Consumers & Hygiene Goods: Due to health, safety, and hygiene regulations, opened, unsealed, or used cosmetics, essential oils, and incense cannot be returned or refunded.

  • Defective Items: If an item arrives damaged or defective, photographic proof must be sent to info@sm-essences.ch within 7 days of receipt to arrange a replacement or credit.

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7. Intellectual Property & Copyright

All content on sm-essences.ch—including text, photographs, graphics, logos, and catalog layouts—is the intellectual property of SM Essences or its licensors. Any unauthorized reproduction, distribution, or commercial exploitation is strictly prohibited without prior written consent.

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8. Modifications to Offerings and Terms

We reserve the right to modify, suspend, or update our product lines, catalogs, website content, and these Terms and Conditions at any time without prior notice. The version active at the time of your formal order confirmation shall apply to your purchase.

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9. Limitation of Liability

To the maximum extent permitted by Swiss law, SM Essences disclaims all liability for indirect or consequential damages arising from website access, product usage, or delivery delays. Our total aggregate liability for any claim shall not exceed the purchase price of the specific product in question.

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10. Applicable Law and Jurisdiction

  • Governing Law: These Terms and Conditions and any associated sales agreements are governed exclusively by Swiss Law, excluding the Vienna Sales Convention (CISG).

  • Jurisdiction: The place of jurisdiction for any disputes arising from these terms is the registered location of the Seller in Switzerland (Veyrier / Canton of Geneva).

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