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Privacy Policy

Effective Date: October 20, 2026

 

At SM Essences, accessible from sm-essences.ch, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy outlines the types of personal data we collect, how it is processed, stored, and protected in compliance with the revised Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Data Controller Contact Information

The entity responsible for data processing on this website is:

  • Company Name: Stefano Meucci

  • Address: Chemin du Reposoir, 1255 Veyrier, Switzerland

  • Email: info@sm-essences.ch

  • Phone: 077 2573000

2. Collection and Processing of Personal Data

We collect and process personal data to provide our products (cosmetics, essential oils, sponges, incense, and jewelry) and maintain our online platform.

A. Data Collected During Order & Purchase

When you purchase items from our webshop, we collect necessary transactional information:

  • First and Last Name

  • Billing and Shipping Address

  • Email Address and Phone Number

  • Payment Information (processed securely via external payment providers)

  • Order History and Preferences

B. Technical & Log Data

When visiting sm-essences.ch, our servers automatically store general technical data:

  • IP address

  • Date and time of request

  • Browser type, language, and operating system

  • Referrer URL (the page previously visited)

C. Newsletter & Direct Marketing

If you subscribe to our newsletter, we collect your email address to send product updates, promotional offers, and brand news. You can unsubscribe at any time using the link at the bottom of any marketing email.

3. Purpose of Data Processing

We use your personal data for the following specific purposes:

  • Order Fulfillment: Processing payments, packaging, customs documentation (for imported/exported goods), and shipping your orders.

  • Customer Support: Responding to inquiries, complaints, or returns.

  • Website Optimization: Ensuring technical stability, security, and user-friendly experience.

  • Legal Compliance: Fulfilling Swiss commercial and tax retention obligations (e.g., accounting record requirements).

4. Product Safety & Import Regulations Disclosure

Because we offer cosmetics, essential oils, incense, sponges, and imported jewelry, we adhere strictly to Swiss safety and consumer protection standards (including the Swiss Ordinance on Cosmetics and product safety regulations).

  • Personal data connected to product traceabilities, batch inquiries, or safety/allergic report logs will be processed confidentially and retained strictly as required under Swiss product safety laws.

5. Disclosure of Data to Third Parties

We do not sell or rent your personal data to third parties. We only share necessary data with trusted service providers (Data Processors) strictly to perform our contractual duties:

  • Logistics & Delivery: Swiss Post or courier services (Name and Shipping Address).

  • Payment Processors: Secure payment gateways (e.g., Stripe, PayPal, TWINT) to execute transactions safely.

  • Hosting & Software Partners: Web hosting services, IT support, and web analytics tools.

  • Authorities: Legal authorities or customs agencies only if legally required by Swiss law.

6. International Data Transfers

Certain service providers (e.g., hosting servers, newsletter tools, or payment gateways) may be located outside of Switzerland or the European Economic Area (EEA). If data is transferred overseas to a country without an adequate level of data protection recognized by the Federal Data Protection and Information Commissioner (FDPIC), we ensure appropriate safeguards are implemented, such as Standard Contractual Clauses (SCCs).

7. Cookies and Analytics

Our website uses cookies (small text files stored on your device) to function correctly and analyze website traffic.

  • Essential Cookies: Necessary for operating the shopping cart, checkout, and general site security.

  • Analytics / Performance Cookies: Help us understand how visitors interact with the site to improve user experience (e.g., Google Analytics or similar tools).

You can configure your browser settings at any time to reject or block non-essential cookies.

8. Data Storage & Retention Period

We process and store your personal data for as long as necessary to fulfill our contractual and legal obligations:

  • Accounting/Tax Records: In accordance with Swiss commercial law (Art. 958f CO), invoice and customer transaction data are retained for a minimum of 10 years.

  • Marketing Data: Retained until you withdraw your consent or unsubscribe.

9. Data Security

We employ technical and organizational security measures (such as SSL/TLS encryption for our webshop) to protect your personal data against unauthorized access, loss, misuse, or alteration.

10. Your Rights

Under the revised Swiss Data Protection Act (revFADP) / GDPR, you have the following rights regarding your personal data:

  • Right to Information / Access: Request details about what personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data, provided no legal record-retention obligations apply.

  • Right to Restriction / Objection: Object to or restrict processing of your personal data.

  • Right to Revoke Consent: Withdraw consent given for marketing communications at any time.

To exercise any of these rights, please contact us via email at [Insert Contact Email]. You also have the right to lodge a complaint with the Swiss supervisory authority (Federal Data Protection and Information Commissioner - FDPIC / EDÖB).

11. Amendments to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect legal changes or updates to our business practices. The latest version published on sm-essences.ch applies.

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